go totoPrivacy Policy

This page describes what we collect when you use go toto and how we keep that data protected. We at go toto take your privacy seriously. Our service operates across Indonesia and other supported jurisdictions where local law permits. When you access our platform — whether to fund an account via DANA, e-wallet, mobile banking, or bank virtual accounts, or to view sportsbook markets like Liga 1 and Champions League — we collect certain information to verify your identity, process transactions, and deliver our service.

Our commitment is straightforward: we collect only what we need, we do not sell your data to third parties for marketing, and we apply industry-standard security practices to protect what you share with us. This policy explains our practices in plain language. If you have questions after reading it, our support team can help clarify.

What we collect on go toto

We collect information in three categories. First, account registration data: your name, email address, phone number, date of birth, and residential address. We ask for this to verify your identity and comply with anti-money-laundering requirements in the jurisdictions where we operate.

Second, transaction data. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction reference. We retain this information to process withdrawals, reconcile accounts, and detect fraud. Withdrawals on go toto process through your original payment method, so we keep a record of which account you used.

Third, activity logs. We track which markets you view — Liga 1 fixtures, live-dealer tables, slot games, esports markets like Mobile Legends and Free Fire — and how long you spend on each section. We use this data to improve our platform's performance and user experience, not to profile you for external marketing.

KYC verification on go toto

We may ask for a government-issued ID, proof of address, or a selfie during account verification. These documents are encrypted and stored separately from your account profile.

How we use your data

We use your information to operate go toto: to verify your identity, process deposits and withdrawals, detect fraud, and respond to customer support requests. We do not use your data to send unsolicited marketing emails or to sell your contact details to third parties. If you contact our support team during Idul Fitri, Idul Adha, or other holidays, we may take longer to respond, but we keep your inquiry secure.

Our servers may sit outside your jurisdiction. Data transfers between our systems and payment processors (mobile banking, local payment, online payment, and bank partners) follow encryption standards. We do not transfer your personal data to countries with weaker privacy laws without your explicit consent.

Third-party processors

We work with payment processors, identity-verification vendors, and hosting providers. These partners process your data only on our instruction and are bound by confidentiality agreements. We do not permit them to use your data for their own purposes.

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank virtual account providers handle transaction data under their own privacy policies.
Identity verification: Third-party vendors verify your ID and address documents. We retain encrypted copies; they do not store your data after verification.
Hosting and analytics: Our infrastructure partners host our servers and may log anonymized traffic data for security and performance monitoring.

Your rights and our commitments on go toto

You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to request deletion of your account and associated records (subject to legal retention requirements). To exercise these rights, contact our support team. We will respond within a reasonable timeframe.

We use cookies and similar tracking technologies to remember your login session and to measure how you navigate go toto. You can disable cookies in your browser settings, though some features may not work as intended. We do not use cookies to track you across other websites.

Our service is available only where local law permits. We do not knowingly collect data from users under the age of legal majority in their jurisdiction. If we discover that we have collected data from an ineligible user, we delete it promptly.

This policy may change as we update our practices or comply with new regulations. We will notify you of material changes by email or by posting a notice on go toto. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

For privacy inquiries, contact our support team. We are based in a jurisdiction that supports our service across Indonesia and other regions. Your data is protected under the laws of the jurisdiction where we operate.